Operations Manager, NATDA

Operations Manager 

Reporting to: Director of Membership 

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The North American Trailer Dealers Association (NATDA) is a member-based, for-profit association supporting the light-to-medium-duty trailer industry.  NATDA hosts two annual events, The NATDA Trailer Show and The Trailer Tech Expo Powered by NATDA; a year-round virtual education program, a bi-monthly magazine and a variety of member benefits.  

NATDA’s Operations Manager will take on the role of managing the association’s conference program, virtual events, as well as several key programs related to events and membership.  This individual must have trade show and/or conference planning experience (minimum 3 years), including familiarity with hosting webinars or virtual events.  Experience within a membership association is a plus.   Eye for detail, strong organizational skills, being tech-savvy and adherence to deadlines and budget are a must for this position. 

Conference Program:  

• Work with Director of Membership on development of content and solidifying of speakers for the conference program which is run in-person at both of NATDA’s annual events 

• Once content is finalized, take over the conference program to oversee logistics 

• Speaker Management from contract to execution onsite 

• Schedule content/speakers accordingly to rooms available 

• Build out room sets for convention center 

• Work with audio visual and catering to place orders as needed for sessions 

• Oversee onsite program:  

• Schedule & manage all temporary labor needed including onsite conference manager when necessary 

• Manage Speaker Ready Room 

• Manage Audio Visual and Catering partners for all applicable sessions 

• Post-Show: 

• Provide session attendee lists to all speakers 

• Review survey data to assist in future planning  

Webinar Program: 

• Work with Director of Membership on development of content and solidifying presenters 

• Manage webinar software (currently Vimeo) 

• Speaker Management from contract to virtual execution; including at least one trial run prior to live session 

• Work with Marketing Dept on promotion schedule for webinars as well as sponsor and NATDA-related slides needed for each session 

• Co-host and/or manage live webinars alongside Director of Membership 

Certification Program: 

• Support the Technician Certification Program  

• Manage LMS (Learning Management System) 

• Ensure system is up to date with course content 

• Lead liaison with customer support for any technical issues 

• Manage CE tracking and certificate production 

• Ensure both LMS and AMS are up to date with CE hours for each technician 

• Ensure certificates and other materials are distributed upon completion of hours for each technician 

• Lead liaison for technicians regarding CE tracking 

Registration: 

• Main liaison to registration company for badge registration for both of NATDA’s annual events 

• Work with team to set a realistic timeline for development, implementation and execution of registration opening 

• Lead on build/set up/testing of online registration program 

• Oversee registration process and ensure all is running smoothly throughout registration window 

• Send out regular reports to the team on registration status 

• Onsite: 

• Schedule all temporary labor needed 

• Oversee bag stuffing area 

• Oversee and execute onsite build 

• Supervise onsite area throughout event 

• Post-Show: 

• Produce all final reports needed  

• Ensure all writeback to AMS is complete 

• Run post-show meetings with staff and registration company to identify any areas needed for improvement 

Membership Support: 

• Lead contact for day-to-day membership customer service in relation to registration 

• Manage new member/renewal onboarding process 

• Maintain monthly birthday report and emails