Account Manager - Trailerman by Novae

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Company Information

Trailerman by Novae

19790 HWY 54 Louisiana, MO 63353


Company Representative

Alyssa Wilson


Position Summary

  • Provides excellent customer care to the North American dealer network for Trailerman brand trailers
  • Cultivate and strengthen partnerships with existing and prospective dealers through a growth-oriented and relationship-based management strategy.

Position Responsibilities

  • Manage and strengthen existing accounts and establish new accounts, by planning and organizing a daily work schedule to call on existing or prospective dealers
  • Complete regular correspondence and in-person visits to existing and prospective customers
  • Provide professional and efficient communication to dealers related to sales support, quotes, product information, warranty, and service after the sale
  • Recommend products to customers based on the dynamic needs and interests of dealers as needed
  • Employ aconsultative approach with dealers regarding product usage, product features demonstration, pricing, availability, and overall growth strategies
  • Respond to all requests (sales quotes, service, warranty, etc.) with a high level of urgency, empathy, and accountability
  • Manage all aspects of order processing and order management in coordination with production leadership
  • Monitor market conditions,industry innovations, and competitors’ products, prices, and sales for trends and changes that will affect Novae Corp. and /or dealer network.
  • Recommend responses to observations and implement as approved by leadership
  • Train dealers’ team members to sell, operate and maintain new equipment, effectively communicate our value proposition and provide updates on any new selling features
  • Collaborate with leadership to negotiate details of dealer-specific agreements and sales incentives
  • Proactively supply leadership and cross-functional teams with real-time reports on customer needs, problems, interests, competitive activities, and potential for new products and services; align actions with cross-functional priorities and make decisions that protect and support the strategic ambitions of Novae Corporation
  • Actively participate in trade shows and conventions
  • Manage projects for dealers internallyacross engineering, manufacturing, and accounting functions
  • Assist in other areas and perform other duties, as needed (not intended to be a comprehensive list of duties)

Experience Required

  • Bachelor’s degree in business, engineering, or a related field preferred; or equivalent demonstrated knowledge, skills, and experience
  • Excellent verbal, nonverbal, and written communication skills
  • Strong customer service skills with proven experience in conflict resolution
  • Proven experience in negotiating outcomes that align with organizational strategies
  • Experience conducting and sharingmarket research
  • Strong computer skills with a working knowledge of Microsoft Office, Visual, and related software
  • Highly motivated self-starter with an inclination to consistently apply critical and analytical thinking skills
  • Limited overnight travel
  • Must be able to pass a Department of Transportation physical in order to drive Sales truck while pulling trailers to demonstrate products to dealers while traveling

How to Apply